Hamstaa!

We recently had two new businesses move into the offices next door. Looking through the doors highlighted to me how important the first impression of an office is to the energy you bring when you walk in the door.

One of the offices is very evidently a call-center. It’s clad in shades of grey and blue with small cubicles. It seems to suck the energy out of you just looking at it.

The other (pictured) seems to draw you in. In fact, upon entering, I had not idea what they did¹, but you felt that it would be an interesting place to work.

It may seem obvious, but it’s important to consider the impact your office environment has on potential employee’s as well as the current ones.

When recruiting, if a candidate walks in the door thinking, “wow, I want to work here”, or compares favorably your office/team with their current office and team part of the hiring process just got simpler.

For your own staff, having a place that they want to work in, along with an outstanding team to work with brings it’s own rewards. Higher productivity, less down-time due to illness and greater retention to name just a few. These rewards have value not easily measured but a lot higher than what it can cost to make a great environment.

1 – My wife’s first guess from the photo was travel, but it turns out they are a tattoo artist.↩

About 3 years ago Ephox invested in a coffee machine to celebrate a successful deal that the engineering team had worked had to help close. Not just any coffee machine mind you, something that freshly grinds the beans, brews the coffee and allows you to froth the milk.

For various reasons, most of which have now been forgotten, the coffee machine ended up being named Fabio.

Recently we had some problems with Fabio and it went in for some repairs. When picked up today we found out that Fabio has made over 10,600 coffees.

So how has a coffee machine aided in productivity? With Fabio out of action this week, it was obvious how having to go out and get coffee changes the flow of work.

With a coffee machine in the office, individual members of team regularly go get coffee when they want it. With the need to go to a local coffee shop however, people tend to all go at the same time.

So next time anyone asks what can best aid the productivity of an engineering team consider a coffee machine in house.

When I started writing this blog, one of my aims was to provide an insight into what is involved in Engineering management to engineers considering or recently moved into management.

Most engineers I’ve worked with, I would consider “creative”. They are constantly finding and developing creative solutions to problems but just as importantly they enjoy creating things.

I’ve always enjoyed creating things so I gained a lot of satisfaction in my career from creating solutions in code. In the years before I moved to management, I was mostly involved in Web and GUI development. Both of these not only give you great feedback on your development but also provide a sense of creation.

About a year ago, I started playing GamesWorkshop’s Lord of the Rings. While I enjoy the game, I really got involved in the painting of the models.

I spend a reasonable amount of time making and painting models which culminated in me entering a painting competition (the model was from WarHammer not Lord of the Rings)

I recently came to the realisation that I had substituted the creative experience I had as a programmer with my modelling.

So, when you move from development to management, consider that you will no longer fulfill your creative requirements with your work and find a creative outlet.

I was recently introduced to TED or Technology, Entertainment and Design. If you haven't heard of it, it's well worth checking out. Their by-line is "Inspired talks by the world's greatest thinkers and doers" and the site has videos of presentations from past conferences.

When I first became interested in hackers and computer security many years ago, the first book I read was "The Cuckoos Egg" by Clifford Stoll. Clifford is the astronomer who back in the late 80's while working at Berkeley noticed the intrusion and ultimately helped capture the hacker working for the KGB .

Clifford appeared at the 2006 TED conference and the video "18 minutes with an agile mind" is now available.

Watching it, Clifford exudes a huge amount of energy and passion for his topics and this energy is infectious. So if you have a few minutes, check it out.

When we started having more people blogging, the first thing I did was create a blogging policy. I looked at a number of published policies from big and small companies to come up with the guidelines for Ephox. Basically it's all common sense, but a Blog Policy is a great way to ensure everyone is aware of the potential issues of blogging.

Adrian's recent post on EditLive! Dynamic being outed raised the question of how many points in our Blogging Policy were affected.

Point number 2, "Keep Secrets" seems to be the first one. The super secret project "EditLive! Dynamic" is discussed, albeit in no detail. (Bit hard when there isn't any)

Point number 3, "If in doubt, Ask" I know never happened as I'm still waiting for the "ask" part of the policy.

Finally, point number 7, "Think about the consequences" is the only one I'm sure he did follow as I'm sure Adrian was definitely aware of the consequences of his "tongue in cheek" post. He is "Chief Blogging Officer" after all

At Ephox we've always had a culture of fun and doing things as a team, it's one of the things that make this a great place to work. 

We forage1 and mostly eat as a team, go to the pub Fridays for lunch, have beers at the end of the week and play alot. Along with the usual plethora of desktop toys, we have numerous "squishy toys" that are thrown around to get attention, we've played multi-user games like Unreal Tournament and brought in a Wii from time to time.

With some changes earlier in the year, kicking off development of a new product and lots of support from growing sales, we've been under a bit of stress lately and so some of these things have lapsed.

Last week Rob brought in two remote control helicopters he'd received for Fathers Day. These are about 17cm (7") long battery powered, infra-red controlled and a heap of fun to fly (though hard to control) What surprised me was how they really ignited the team. Everyone had a go and encouraged and laughed with who-ever was trying to fly. This, along with other indicators like returning to the pub has been a great sign that the stress levels are dropping. The work load hasn't diminished I might add, but the fun levels have increased.

 Many people would be concerned at how much playing around a team like us do, however what I've observed (both here an in other places I've worked) is these sorts of teams work really hard. The play is a way to blow off some steam. It's this pressure release that helps alleviate stress as well as gel the team.

1 – Go out and find something for lunch.↩

I couldn't have a blog and not post something about the Hamster especially as its the name of the blog.

Since 1999, when I joined Vignette, I've used the term Hamster. No particular reason. Sometimes used as a greeting, it's said "Hamstaaaaa!!"

I recently found this little gem on a dictionary site

1. (From Fairchild) A particularly slick little piece of code that does one thing well; a small, self-contained hack. The image is of a hamster happily spinning its exercise wheel.

The people I've used this term with over the years have been highly skilled people I have alot of respect for and this somehow seems even more appropriate now.